Overview
PHORM Labs LLC (“Phorm,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose information when you visit phormlabs.com or make a purchase from us.
By using the site, you agree to the practices described in this policy. If you do not agree, please do not use the site.
Information We Collect
Information you provide to us directly:
- Name, email address, billing address, shipping address, phone number
- Researcher account credentials (when you create an account)
- Payment information processed by our payment partners (we do not store full card numbers on our servers)
- Order history and product preferences
- Communications you send us (email, contact form submissions)
- Age verification and research-use affirmations at checkout
Information we collect automatically:
- IP address, browser type, device identifiers, operating system
- Pages visited, time on site, referring URLs
- Cookies and similar technologies (see Cookies section below)
How We Use Your Information
- To process and fulfill your orders, including shipping and customer service
- To verify age and research-use eligibility
- To send order confirmations, shipping notifications, and Certificate of Analysis (COA) documents
- To respond to your inquiries
- To prevent fraud and comply with applicable laws
- To improve our products, website, and customer experience
- To send marketing communications (only if you opt in; you can opt out at any time)
How We Share Your Information
We share information only with:
- Payment processors — to authorize and complete your purchase. Card data is transmitted directly to PCI-compliant processors and is not stored by Phorm.
- Shipping carriers — UPS, FedEx, USPS, or our Shipping partner — to deliver your order.
- Service providers — hosting, email delivery, analytics, customer support tools — bound by confidentiality obligations.
- Legal authorities — when required by subpoena, court order, or applicable law.
- Successor entities — in the event of a merger, acquisition, or sale of assets.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
Cookies and Tracking
We use cookies, web beacons, and similar technologies to operate the site, remember your preferences, analyze traffic, and improve performance. You can control cookies through your browser settings. Disabling cookies may affect site functionality.
Data Retention
We retain personal information for as long as needed to provide our services, comply with legal obligations (tax, accounting, regulatory), resolve disputes, and enforce our agreements. Account information is retained while the account is active; you may request deletion at any time.
Your Rights
Depending on your location, you may have rights to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Object to or restrict certain processing
- Receive a copy of your information in a portable format
- Opt out of marketing communications
To exercise any of these rights, contact us at privacy@phormlabs.com.
Children
Our site is intended for users 21 years of age or older. We do not knowingly collect information from anyone under 21. If we learn we have collected information from a person under 21, we will delete that information.
Security
We use commercially reasonable technical and organizational measures to protect your information, including TLS encryption in transit and access controls. No system is perfectly secure; we cannot guarantee absolute security.
Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated policy on this page with a new effective date. Material changes will be communicated by email or a prominent notice on the site.
Contact
Questions about this Privacy Policy:
PHORM Labs LLC
Email: privacy@phormlabs.com
General contact: contact@phormlabs.com
Effective date: May 2026